Stop Buying
Automation Theater
Automation Theatre looks good, but rarely delivers. Demos, buzzwords, and complexity without genuine results. Vector 70 is different. We focus on practical ServiceNow solutions that orchestrate & automate processes to drive real outcomes. As a boutique firm, your success gets our full focus; backed by deep ServiceNow expertise
The Problem
ServiceNow Can Do Anything.
That's the Problem.
ServiceNow is one of the most powerful platforms in the enterprise. It can automate almost anything.
That is exactly where things go wrong. Processes are not optimized before they are automated. Requirements are not clearly defined. Teams build fast — but not toward the right outcome.
The result: delayed value, higher costs, and a platform that never fully delivers.
Common Pitfalls We See
Automating the Wrong Process
Automating broken workflows without fixing them first. Faster execution of bad processes.
Implementation Without Methodology
Configuration that works until the first edge case. No framework for discovery, no crawl-walk-run progression, no guaranteed outcomes.
Focusing on the What, Not the Why
Building features without aligning to a clear business outcome. Activity without impact.
Solutions
Three Stages.
Seven Solutions. One Framework.
We meet you where you are. Advisory when you need direction, implementation when it’s time to execute, and operational support when you’re ready to optimize and scale.
Methodology
The Vector Delivery Framework
The Vector Delivery Framework is our proven approach to delivery. Every engagement follows a structured process that eliminates guesswork and drives consistency. The payoff is predictable timelines and costs, faster execution, and stronger outcomes. After all, a firm focused on process optimization should probably use one.
See the Full FrameworkDiscover
Map the current state. Identify gaps between what the platform does and what the business needs.
- Stakeholder interviews & process mapping
- Current-state platform audit
- Outcome definition with clear success metrics
Design
Architect the solution from your specific workflows, integrations, and outcomes. Not from a template.
- Process-first architecture, platform second
- Integration and data-model blueprint
- Phased delivery plan, approved before build
Implement
Build, configure, test. Crawl-walk-run progression so nothing goes live until it is proven.
- Agile sprints with weekly stakeholder demos
- Automated testing & user acceptance gates
- Change management built into the plan
Optimize
Measure. Refine. Automate the next layer. It ends when the process runs on its own.
- Outcome measurement against original success metrics
- Continuous improvement backlog
- Knowledge transfer & team enablement
The People
Vector 70 Leadership
Vector 70 was built by hands-on operators. The founding team has built and run multiple consulting firms and is now focused exclusively on ServiceNow because it’s the most effective platform for driving meaningful change in the enterprise
Tim Merkel has spent his career in consulting—helping organizations improve how work gets done through better use of process, data, and technology.
Tim Merkel has spent his career in consulting, helping organizations improve how work gets done through better use of process, data, and technology. He previously co-founded Big Compass, a firm focused on enterprise data, integration, and transformation, where he spent over a decade delivering complex solutions for clients of all sizes. Today, he is focused exclusively on ServiceNow, helping organizations orchestrate and automate core business processes in a practical, outcomes-driven way.
Kapil Kumar has spent his career in consulting, helping organizations turn complex technology into measurable business outcomes through better use of process, data, and platforms.
Kapil Kumar has spent his career in consulting, helping organizations turn complex technology into measurable business outcomes through better use of process, data, and platforms. He previoiusly co-founded Big Compass, where he spent over a decade leading enterprise transformation efforts across integration, workflow, and operational systems. Today, he is focused exclusively on ServiceNow.
15+ years of ServiceNow implementation leadership. Jill Hall is a strategic leader focused on driving transformation through the alignment of people, process, and technology
15+ years of ServiceNow implementation leadership. Jill Hall is a strategic leader focused on driving transformation through the alignment of people, process, and technology. She has built a reputation for turning complex challenges into clear, scalable solutions while leading high-impact, cross-functional teams. Her work spans enterprise change, digital transformation, and employee experience, with a focus on delivering outcomes that are both practical and lasting.
Ready?
The First Step Is a
Conversation
Tell us where you are with ServiceNow. We will tell you honestly whether we can help and what it would look like.