About Vector 70
Vector 70 was founded by Tim and Kapil , who have been business partners since 2011. Together they have helped hundreds of clients solve business problems with technology. Vector 70 was founded on the belief that ServiceNow, paired with old-fashioned problem-solving skills, offers Enterprises the best opportunity to grow, adapt, and win in this business environment.
How We Operate
Five Values. One Operating Standard.
Values mean nothing on a website until they change how an engagement feels. These five shape how we scope, staff, deliver, and communicate on every piece of work we do.
Value 01
Own the Outcome.
Take full accountability for results, not just your tasks, but the end impact you and your team deliver.
Value 02
Think Deep, Speak Simple.
Do the hard intellectual work behind the scenes, then communicate in clear, jargon-free language anyone can act on.
Value 03
Solve What Matters.
Stay focused on the highest-impact problems. Resist busywork. Prioritize where effort truly moves the needle.
Value 04
Earn Trust Daily.
Trust is not a given. It is built through consistent actions, integrity, and follow-through, one interaction at a time.
Value 05
Customer First.
Go beyond satisfaction. Create moments of delight that make clients feel genuinely seen, valued, and eager to come back.
Who You Get
Three Leaders. Named. Reachable.
In a boutique firm you get direct access to the leadership. The two founders and the ServiceNow practice leader whose 15+ years anchor everything we deliver, all three are directly involved in client relationships. All three pick up the phone when it matters.
Co-Founder & Co-CEO
Tim Merkel
- 25+ Years in Consulting
Tim co-founded Vector 70 with his long-time business partner Kapil. Before that, the two built and exited Big Compass, a multi-platform consulting firm they ran together for 15 years. At Big Compass, Tim was the person clients reached when something had to go right, the pattern-recognition across hundreds of engagements is what shaped how Vector 70 scopes and delivers work today.
Co-Founder & Co-CEO
Kapil Kumar
- 25+ Years in Consulting
Kapil is Tim’s co-founder and has been his business partner since 2011. At Big Compass, he anchored the operational side, the disciplined thinking that turned a good methodology into a firm that actually ran on it. That same discipline underpins how Vector 70 is built: scope clarity, communication rhythm, and accountability, every engagement.
President, ServiceNow Practice
Jill Hall
- 15+ Years in ServiceNow